Legal
Refund and Cancellation Policy
Last updated November 1, 2026
Questions? Contact detailersdirect26@gmail.com.
Overview
This policy covers cancellations and refunds for bookings made in Detailers Direct. Detailers Direct is operated by Dylan Avilez, a sole proprietor based in Davie, Florida, USA. Questions: detailersdirect26@gmail.com.
How card payments work
When you request a booking, your card is authorized (a hold), not charged. The card is charged when you approve the finished job, or automatically 48 hours after the detailer marks it Done. Reporting an issue pauses that clock.
If the detailer declines or does not respond
If a detailer declines your request or the accept window expires, the full hold is released. You are not charged.
Customer cancellations
You can cancel an upcoming booking in the app. A cancel more than 24 hours before the start time releases the card hold in full. A later cancel keeps part of the total as shown in the app before you confirm the cancel. Deposits follow the same rule.
Detailer cancellations
If the detailer cancels, any hold is released and any charge for that booking is refunded in full.
Problems with a finished job
If something is wrong, use Report an issue in the app before you approve, or within 48 hours of Done. That pauses the charge while we review with the detailer. Depending on what we find, the outcome may be a fix by the detailer, a partial refund, or a full refund. Email detailersdirect26@gmail.com with photos if you need help.
Refund timing
Released holds and refunds go back to the original card through Stripe. Banks usually show them within 5 to 10 business days.
Payments made outside the app
Cash or other payments made directly to a detailer are between you and the detailer. We can help mediate but cannot refund money we did not process.
Detailer plans
Detailer listing plans bought through the App Store are managed and refunded by Apple under its rules. Cancel any time in your Apple subscription settings.
Contact
Refund or cancellation questions: detailersdirect26@gmail.com.
Detailers Direct is operated by Dylan Avilez, a sole proprietor based in Davie, Florida, USA. Contact: detailersdirect26@gmail.com